Services and Customized Solutions

We provide our client with cutting edge support which includes the following:

Managed Network and Device Monitoring

Secured Workstations
Email Protection
Intrusion Prevention & Protection
Data Backup Training & Support
Data Encryption & Digital Signatures
Wireless Information Security
Virus & Password Protection

Desktop & User Support

Software Auto-Update Setup & Support
Help Desk Assistance

Home & Business Network Installations

Wired Network Installation
Network Design & Installation
Network Monitoring

Backup & Disaster Recovery

Local & Cloud Backup

Managed IT Services

24 x 7 System Monitoring

Network Setup & Maintenance

Cisco Meraki Networks
  • VPNs
Windows

Computer Systems Support & Experience

Endpoints
Windows NT, 2000, XP, Vista, 7, 8, 10, 11 , MacOS, iOS, iPadOS, Android, ChromeBook, lnTune MDM

Servers
Windows NT, Windows Server 2000, Windows Server 2003, Windows Server 2008 R2, Windows Server 2016, Windows Server 2019, Azure Active Directory

Virtual Machines
VMWare, Hyper-V, Windows 365 Cloud PC

Network and Firewall
Cisco PIX, Cisco ASA, Meraki (MX, MS, and MR), Metro LAN, SD-WAN, VPN, Google Mesh networks, Eero Mesh Networks

Email
POP/SMTP, Hosted Exchange, Office 365, Global Relay Archiver

File Storage and Backup
Rogers Backup, Stage2Data, Carbonite, OneDrive, SharePoint, GoodSync, Sync.com, QNAP, Drobo NAS, Synology NAS, Veeam Partner, DATTO SAAS Backup

Antivirus
Microsoft Defender Anti-Threat Protection, ESET PROTECT Cloud

Phone System
PBX, Cisco IP Phone, RingCentral, Microsoft Teams Phone, GoToConnect

Compliance
IT policy, business continuity, IT-compliance cybersecurity, vendor due diligence

Video Conferencing
Microsoft Teams, Webex, Zoom, Cisco SX20, RingCentral, GoToConnect

Purchasing 
Technology purchasing, vendor management, contract negotiation, and renewals

Training
Internet security, various software, and general computer use

Software Support

Productivity apps, mobile apps, custom software, SAS applications

Identity and Authentication
Active Directory, Azure AD Sync, Azure Active Directory, MFA, LastPass

Remote Access and Management
LogMeln, GoToMyPC, GoToAssist, Microsoft Remote Desktop

Work-From-Home
Pandemic preparedness, business continuity, OneDrive, VPN

User Support
On-call technical support

Website
Maintain business WordPress site

IoT
IoT support for Apple HomeKit, Alexa, Google Home

Server Maintenance

On-Premise Servers
Windows Server 2000, 2003, 2008 R2, 2016, 2019, 2022
Windows SQL Servers 

Cloud Server
Microsoft 365
Azure Active Directory
Microsoft Office 365

Access Controls

Data Protection

Data Loss Prevention

Cyber-Security Service & Training

Training on Best Practices
Annual or Ongoing CyberSecurity Training for Staff
Threat Protection & Management
Password Management
Internet ID Check for compromised accounts – https://haveibeenpwned.com/
Data Privacy

Physical Technology Security

Security Cameras
Guarding Vision – Businesses
Google Nest – Home / Small Office
Ring – Home / Small Office

Sensors

Geo-Fencing

Compliance Awareness

HIPPA Compliance
PEIPEDA
CCPA & CPRA
GDPR

RMM, Device Setup & Maintenance Experience

Datto RMM (Kaseya)
NinjaRMM
ConnectWise RMM
LogMeIn
GoToAssist
Cisco Meraki MDM
Ninite
ESET NOD32 Antivirus

MDM - Mobile Device Management

Cisco Meraki MDM
Microsoft Intune

Backups - Onsite & Offsite

3-2-1 Backup Strategy
Veeam Backup
Carbonite
Microsoft One Drive
Microsoft SharePoint
DATTO SAAS Backup
EaseUS Backup Technician

iOT - Internet of Things

Cameras, light bulbs, switches, 
Smart Home Products
Sensors

Communication Services

Phone Systems

VOIP
RingCentral
GoToConnect

Service Provider Relationships

Subscriptions
ISP
Telephone Subscriptions

 

Website Support

WordPress
Hosting 
DNS Providers
Integration with Microsoft office 365
DNS lookup

Applications

Microsoft Office 365
Bloomberg 
Sage Simply Accounting / Server & Client
Apple iCloud
Google Drive & Other Applications
iOS
Mac OS
Windows OS
Application updates